ZDNET’s key takeaways
- ChatGPT Plus can handle this task – but couldn’t build it.
- Calling in another AI to review your AI’s work is key.
- Responding to customer emails doesn’t have to be a slog.
This is the story of successfully automating customer service email responses for a small e-commerce company. It is also the story of the process by which I slowly lost perspective and seriously contemplated strangling ChatGPT.
It all started because my wife’s e-commerce company had way too much customer service email. That, and I write a column about AI.
Her e-commerce company sells digital goods for a popular hobby. Most of the legitimate customer support email she gets are requests for help downloading their products, password and login issues, and sometimes requests about using the actual products themselves.
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