Business customer feedback places NIPSCO at the top of the Midwest Midsize segment
Northern Indiana Public Service Company LLC (NIPSCO) received the #1 ranking in electric utility business customer satisfaction among mid-sized utilities in the Midwest in the J.D. Power 2024 U.S. Electric Utility Business Customer Satisfaction Study.
The annual J.D. Power U.S. Electric Utility Business Customer Satisfaction Study measures satisfaction among business customers of 80 targeted U.S. electric utilities, each of which serves more than 50,000 business customers. The 2024 study is based on responses from 20,863 online interviews of business customers related to their utility company.
Rankings are determined by six factors: power quality and reliability, price, billing and payment, corporate citizenship, customer contact, and communications. NIPSCO secured this…
