In under a decade, chief sustainability officers (CSOs) have become key to synthesising cross-domain knowledge and technical mechanisms that drive organisational environmental, social and governance (ESG) frameworks – and Orange Business’s Jérôme Goulard has been there throughout.
Joining Orange’s B2B division sales team in 1995, Goulard’s roles included head of banking and insurance large accounts, head of the IT services business unit and vice-president of B2B customer experience. Ultimately, he became CSO “a bit more than” five years ago, adding: “I used to be on sales, proposing services. Now I see the impacts of what we propose from another angle.”
Goulard currently heads up the Orange Business approach to sustainable IT, liaising with teams across sales, operations, human resources (HR) and sourcing. The role appealed for its ability to give him a new…
