- Smart Communications, a subsidiary of PLDT, recently announced it selected Amdocs to deploy Store Genie, an AI solution powered by Amdocs’ Cognitive Core on AWS, to transform its retail and frontline operations by enabling autonomous real-time handling of most customer requests.
- This rollout embeds telecom-specific AI directly into in-store workflows, highlighting how Amdocs is moving beyond back-end systems into customer-facing, AI-driven service experiences for large operators.
- Next, we’ll examine how Amdocs’ Store Genie deployment for Smart Communications could influence its cloud and AI-led investment narrative.
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Amdocs Investment Narrative Recap
Amdocs appeals to shareholders who believe telecom…
