How Twilio’s New Flex SDK And Embeddable Contact Center At Twilio (TWLO) Has Changed Its Investment Story
In mid-April 2026, Twilio announced a new Flex SDK that embeds contact center capabilities directly into existing applications, alongside enhanced insights, sub-account support, and a User + Usage pricing model for more flexible CX deployments. This move positions Twilio as a unifying platform for CPaaS and CCaaS, tightly integrating with Salesforce’s Agentforce Contact Center and […]









