When determining the best VoIP services, Forbes Advisor researched the industry and selected 16 providers to analyze in-depth. We then ranked these providers using several factors such as pricing, features, ease of use and customer support. Hard and fast criteria such as price and features were weighted higher than more subjective data points such as reviews.
Mobile App Score
As many VoIP services include downloadable apps for mobile and desktop, we make it a point to check the App and Play Store Star Ratings for the products we review and provide a score between one and five stars. The category accounts for 4% of the overall rating.
Customer Reviews
The experiences of past customers account for 10% of the final score. We review customer reviews from Trustpilot, G2, Capterra, and the Better Business Bureau or BBB. In checking the BBB website, we break down the…
