In Mexico, the question of whether companies will adopt artificial intelligence is no longer hypothetical. In May 2025, Microsoft reported that 89% of Mexican business leaders planned to integrate AI agents into their teams during that year. Forty-one percent were already using agents to automate workflows or business processes, and 65% of workers reported using AI as a workplace tool.
The speed of adoption is undeniable. Yet another question deserves equal, if not greater attention: What happens to people when technology arrives faster than an organization’s capacity to absorb it? That is where a less visible side of digital transformation begins, and it is the side almost no one measures.
Implementing a tool does not mean a company has transformed the way it works. There can be licenses, users, pilot programs, and new features without a single meaningful decision changing. The risk…
