Ola Electric Mobility Ltd. has initiated a service reboot to address after-sales woes of a shrinking customer base.
Ola Electric’s service problem first cropped up in September last year and have continued ever since. (Tushar Deep Singh/HT)
The company led by billionaire Bhavish Aggarwal is deploying a 250-member rapid-response team across the country to clear service backlogs and stabilise customer support, PTI reported on Wednesday, citing sources. HT.com hasn’t independently verify the news.
The team includes technicians as well as operational specialists led by the core leadership team. They will clear pending repairs and improve the availability of spare parts. The taskforce is coordinating with service centres to address all kinds of delays—from battery replacement to routine repairs. Internal targets have been set to dramatically reduce wait times.
According to Aggarwal’s social…
